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FREQUENTLY ASKED QUESTIONS

  • An exclusive entertainment service catering for every age group: babies, children and Juniors;
  • A nursery where qualified staff will look after your little ones aged 0 to 2 in a dedicated, separate room with everything they need to have fun in complete safety;
  • A buffet specially for children at breakfast, lunch and dinner.
  • Baby food kitchen, dedicated menus and Hipp baby products;
  • Special activities for teenagers such as tournaments, sport, musicals and dance and, for a small extra charge, short golf, horse riding and tennis courses, accompanied by our staff, with equipment included and a certificate of participation at the end;
  • A fully equipped games room with games and activities for children and teenagers.
  • Afternoon snack included for all Mini Club participants;
  • Children can have lunch in an area separate from the dining room, supervised by the entertainment staff, so that mum and dad can eat in peace;
  • The apartments are equipped with everything needed for the comfort of children and parents, such as a microwave oven, a washbasin step and a toilet seat reducer, as well as changing tables, cribs and travel cots, bed rails, baby baths, bottle warmers and high chairs on request when booking;
  • Pushchairs, bicycles including children’s bikes with helmets, and bike seats available while stocks last.

The Aparthotel does not have heated outdoor pools.

Certainly, free of charge and subject to availability.

Pool loungers cannot be booked.

At check-in, you will receive a beach towel card which you can use to collect and change your beach towels directly in the outdoor pool area.

Through the hotel or the booking centre. The hotel will provide you with the Green Fee voucher: as we have an agreement with the Golf Club, you will receive a discount on the Green Fee.

Pets are not allowed in the hotel.

Yes, it is free: simply connect to the property's Wi-Fi network and log in with your personal email address.

The hotel has an unattended car park; there is no need to book a parking space.

Paid charging points are available to guests inside the aparthotel.

The apartments are only equipped with a kettle and a microwave oven.

The apartments equipped for guests with disabilities are of the Family Suite type. The bathroom has a raised toilet seat, grab bars and a level-access shower. Every part of the hotel is wheelchair accessible.

There is a ramp into the pool, but unfortunately we do not have a hoist.

You can use the coin-operated laundry in the hotel. This service is subject to a charge.

The hotel enjoys a beautiful seafront location. The centre and the shopping street are about 100 metres from the hotel.

You should agree the times with reception; they are granted depending on room availability.

  • Check-in: from 4:00 pm
  • Check-out: by 10:00 am

If you arrive in the morning and your room is already ready, you can check in and go straight to your room. Otherwise you can park your car and wait by the pool, on the beach or at the bar.

  • Cancellation up to 21 days before arrival: the deposit can be converted into a voucher for a booking within the current year or, at the latest, the following year.
  • From 20 days before arrival to no-show: the deposit is forfeited
  • Early departures: payment of the full amount, less any meals not taken

If you book our non-refundable rate, please note that the amount paid will not be refunded.

You can check the hotel’s availability online on the website www.aparthotelimperial.eu and send a request if you wish.
You can also contact the Booking Centre by phone on +39 0431 430144, by e-mail at hotel@etgroup.info or by fax on +39 0431 439311.

We always do our best to meet our Guests’ requests, so we will be happy to note all your requests. However, we cannot guarantee them, either in writing or verbally.

To confirm the quote, we ask for a deposit of 20% of the total, which can be paid by bank transfer or online payment. As soon as we receive the payment, we will send you a confirmation by e-mail or post. If you book our non-refundable rate, payment of the full amount will be required using the methods mentioned above.

You can settle your stay at check-out. We accept all forms of payment: credit card, debit card, cheque, EC Karte and cash.

You can contact the Booking Centre (tel. +39 0431 430144 email hotel@etgroup.info), and we will then ask you to pay the requested amount. As soon as we receive the payment, we will send you the voucher by e-mail or post: we therefore recommend contacting us in good time, as the voucher is not issued at the same time as payment.

All rooms in the hotel are non-smoking. Smoking is permitted on the room balcony or in the designated outdoor areas of the hotel.

  • Breakfast: 7.30-09.00. In high season breakfast is also served in the pool area from 08.30 to 10.30
  • Lunch: 12.30-13.30
  • Dinner: 19.00-20.30

Meals at the restaurant are usually served as a buffet. At the management's discretion, table service may be provided during periods of low occupancy.

The hotel kitchen is equipped to meet all our Guests’ needs. You can mention your dietary requirements when booking.

Yes, you can buy one at reception for 40.00 euros.

Smart casual attire is required. Beachwear and flip-flops are not permitted.

Yes, the partner beach area is directly in front of the hotel.

The beach service includes one umbrella with two sun loungers for each apartment.

Front-row beach umbrellas cannot be booked.

You can book treatments and massages by calling +39 0431 441200 or by asking directly at the hotel reception. Please remember that you will always receive a 10% discount on the price of massages and treatments.

The nearest railway station is in Latisana, about 20 km from Bibione; from there you can reach the hotel by bus or taxi. The nearest airports are Treviso – A. Canova (80 km) and Venice – Marco Polo (90km). Details on how to reach us: https://www.aparthotelimperial.eu/it/dovesiamo.html

On request, the hotel and the booking centre can arrange taxi transfers.
This service is subject to a charge. Simply let us know your arrival date, airport, time and flight number. The transfer driver will wait for you at the arrivals exit and take you directly to the hotel.

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